1. Introduction
LReasy ("we", "our", or "us") operates the website lreasy.com and the LReasy mobile and web application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using LReasy, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Personal Information
When you register and use LReasy, we may collect:
- Account Information: Mobile number, name, email address
- Company Information: Company name, GST number, PAN, address, logo
- Business Data: Documents (bilties, invoices, quotations, etc.), party details, truck details, driver details, account entries, bank account details
- Payment Information: Transaction details processed through Razorpay (we do not store card/UPI details directly)
2.2 Automatically Collected Information
- Device Information: Device type, operating system, app version
- Usage Data: Pages visited, features used, time spent
- Log Data: IP address, browser type, access times
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service
- Create and manage your account
- Generate documents (bilties, invoices, PDFs) as requested
- Process payments and manage subscriptions
- Send OTP for authentication via WhatsApp
- Send service-related notifications and updates
- Provide customer support
- Analyze usage patterns to improve features
- Comply with legal obligations
4. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Secure database with access controls
- JWT-based authentication with token expiry
- Regular security audits and updates
- Files stored securely on AWS S3 with access controls
While we strive to protect your data, no method of electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Service Providers: Razorpay (payments), AWS (file storage), WhatsApp API (notifications) — only as necessary to provide the Service
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law (e.g., tax records, invoices as per Indian regulations).
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your documents and data (CSV export available)
- Withdraw Consent: Stop using the Service at any time
To exercise these rights, contact us at support@lreasy.com.
8. Cookies and Tracking
Our web application uses essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising purposes. We may use analytics to understand usage patterns and improve the Service.
9. Third-Party Services
Our Service integrates with:
- Razorpay: For payment processing — subject to Razorpay's Privacy Policy
- Google AdMob: For displaying advertisements in the free tier — subject to Google's Privacy Policy
- WhatsApp Business API: For OTP delivery and document sharing
10. Children's Privacy
LReasy is a business application and is not intended for use by individuals under 18 years of age. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:
LReasy Support Team
Email: support@lreasy.com
Response time: Within 48 hours on business days
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: support@lreasy.com
- Website: lreasy.com