Refund & Cancellation Policy

1. Free Trial

LReasy offers a 15-day free trial for all new users. During the trial period:

• You get full access to all features at no cost
• No payment information is required to start the trial
• No charges are applied during or after the trial unless you choose to subscribe
• The trial ends automatically after 15 days

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your subscription at any time by:

• Contacting us at support@lreasy.com
• Using the subscription management option in the app (Settings > Subscription)

2.2 Effect of Cancellation

• Your subscription remains active until the end of the current billing period
• You will continue to have access to all paid features until expiry
• After expiry, your account reverts to the free tier with limited features
• Your data is retained for 90 days after subscription expiry, after which it may be deleted
• Subscriptions do not auto-renew, so no future charges will be applied

3. Refund Policy

3.1 Eligible for Refund

You may request a full refund within 7 days of purchase if:

• The Service does not work as described on our website
• You are unable to access the Service due to technical issues on our end
• You were charged incorrectly (duplicate payment, wrong amount)
• The Service has a critical bug that prevents you from creating or managing documents

3.2 Not Eligible for Refund

Refunds will not be provided if:

• More than 7 days have passed since the purchase
• You have substantially used the Service (created more than 10 documents after payment)
• Your account was suspended due to violation of our Terms & Conditions
• The issue is caused by your internet connection, device, or browser
• You simply changed your mind after the 7-day window

3.3 Partial Refund

In certain cases, we may offer a partial or pro-rated refund at our discretion, particularly if:

• You request cancellation between 7-30 days of purchase with minimal usage
• A major feature you relied on is permanently removed

4. How to Request a Refund

1. Email us at support@lreasy.com with the subject line "Refund Request"
2. Include your registered mobile number and company name
3. Provide the reason for requesting a refund
4. Include your payment transaction ID or Razorpay receipt (if available)

5. Refund Processing

• Refund requests are reviewed within 3 business days
• Approved refunds are processed within 7-10 business days
• Refunds are credited to the original payment method (bank account, UPI, card)
• Bank processing times may vary; please allow up to 14 days for the amount to reflect
• You will receive a confirmation email once the refund is processed

6. Plan Downgrades

If you wish to downgrade from Enterprise to Professional, or from a paid plan to the free tier:

• Contact our support team to process the change
• Changes take effect at the end of the current billing period
• No partial refunds for unused time on the current plan

7. Price Changes

If we increase subscription prices:

• Existing subscribers are notified at least 30 days in advance
• Current subscriptions honor the price at the time of purchase for the remainder of the billing period
• You may choose not to renew at the new price without any penalty

8. Contact Us

For refund requests or billing queries:

• Email: support@lreasy.com
• Subject Line: "Refund Request" or "Billing Query"
• Response Time: Within 24 hours on business days